Refund Policy
Deposits
The 50% deposit is non-refundable once production begins. If you cancel before production starts, the full deposit is refunded.
Finished Pieces
Custom commissions are non-refundable once delivered. Due to the bespoke nature of each piece, all sales are final after delivery.
Process
To initiate a refund request, contact us at hello@fuzzyrugs.store or via Instagram DM with your order details and photographs (if applicable). We aim to resolve all requests within 3–5 business days.
Damaged Items
If your rug arrives damaged, please contact us within 48 hours with photographic evidence for assessment. See our Shipping Policy for details on damage in transit.
Last updated: June 2026